Privacy Policy

Personal Information

• Contact details: name, email address, phone number, company name, and job title
• Account credentials: username, password (encrypted), and authentication data
• Billing information: payment card details, billing address, and transaction history (processed via secure third-party payment processors)
• Communication records: emails, call recordings (with consent), chat logs, and support tickets

Business Data

• Operational data: business processes, workflows, and organizational structures you input into our platform
• Financial metrics: revenue data, expense tracking, KPIs, and performance indicators you choose to analyze
• Strategic documents: business plans, project documentation, and strategic frameworks processed by our AI systems
• Customer data: information about your customers that you upload for CRM, marketing automation, or customer service purposes
• Employee/contractor data: information about team members for HR automation and workforce management features

AI Interaction Data

• Prompts and queries: text, voice commands, and instructions you provide to our AI agents
• AI-generated outputs: reports, analyses, recommendations, and content created by our AI systems for you
• Agent activity logs: records of actions taken by AI agents on your behalf
• Training feedback: corrections, ratings, and feedback you provide to improve AI performance

Technical Data

• Device information: IP address, browser type, operating system, and device identifiers
• Usage analytics: feature usage patterns, session duration, and interaction metrics
• Integration data: API connections, third-party service credentials, and webhook configurations
• Cookies and tracking technologies: session cookies, persistent cookies, and similar technologies

Service Delivery

• Operate and maintain our AI Operating System and all associated AI agents and tools
• Execute automated business processes, data analysis, and AI-driven recommendations
• Provide modular systems, data signals, and delivery engines as described in our service offerings
• Enable AI agents to perform tasks such as customer service automation, content generation, financial analysis, and operational management

Platform Improvement

• Train and improve our AI models to provide more accurate and relevant outputs (using anonymized and aggregated data only, unless you explicitly opt-in to contribute your data)
• Develop new features, tools, and AI capabilities
• Analyze usage patterns to optimize user experience and platform performance
• Conduct research and development for AI advancement

Business Operations

• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Send service-related communications, updates, and security alerts
• Enforce our terms of service and protect against fraud or abuse

Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property

AI Processing Transparency

• Our AI agents process your data to execute tasks, generate insights, and automate business functions
• AI decisions that significantly affect your business are logged and can be reviewed upon request
• You retain full ownership of all outputs generated by our AI systems using your data

Data Isolation

• Your business data is logically isolated from other customers' data
• AI models do not learn from your specific business data unless you explicitly opt-in to our model improvement program
• Custom AI agents trained on your data remain exclusive to your account

Human Oversight

• Critical AI-driven actions can be configured to require human approval
• You can set boundaries and limitations on AI agent autonomy
• Audit trails are maintained for all significant AI actions

Storage Infrastructure

• Data is stored on secure cloud infrastructure with SOC 2 Type II certified providers
• Primary data centers are located in the United States, with options for EU data residency upon request
• All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3

Security Measures

• Multi-factor authentication (MFA) available and recommended for all accounts
• Regular security audits, penetration testing, and vulnerability assessments
• Access controls based on principle of least privilege
• 24/7 security monitoring and incident response capabilities
• Regular employee security training and background checks

Retention Periods

• Active account data: retained for the duration of your subscription plus 90 days
• Billing records: retained for 7 years as required by law
• AI interaction logs: retained for 12 months, then anonymized or deleted
• Backup data: retained for 30 days after deletion from primary systems

We Never Sell Your Data

• We do not sell, rent, or trade your personal or business information to third parties for marketing purposes
• We do not share your data with data brokers or advertising networks

Service Providers

• Cloud infrastructure providers (AWS, Google Cloud, or similar)
• Payment processors (Stripe or similar PCI-DSS compliant providers)
• Analytics services (for aggregated, anonymized usage data only)
• Customer support tools and communication platforms
• AI model providers (data shared only as necessary to process your requests, subject to data processing agreements)

Legal Disclosures

• When required by law, subpoena, or court order
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets (with notice to you)

With Your Consent

• Third-party integrations you authorize (CRM systems, accounting software, etc.)
• Partners or collaborators you explicitly approve

Access & Portability

• Request a copy of all personal and business data we hold about you
• Export your data in machine-readable formats (JSON, CSV)
• Access logs of AI agent activities performed on your behalf

Correction & Deletion

• Update or correct inaccurate personal information
• Request deletion of your account and associated data ("right to be forgotten")
• Remove specific data from AI training sets (if opted-in)

Control & Restrictions

• Opt-out of non-essential communications and marketing emails
• Restrict certain types of data processing
• Disable specific AI features or agents
• Configure data retention preferences within platform limits

Objection

• Object to automated decision-making and request human review
• Withdraw consent for optional data processing activities

• Essential cookies: Required for platform functionality, authentication, and security
• Analytics cookies: Help us understand how users interact with our platform (can be disabled)
• Preference cookies: Remember your settings and customizations
• We do not use third-party advertising cookies or cross-site tracking
• You can manage cookie preferences through your browser settings or our cookie consent banner

• Sollo LLC is based in Wyoming, United States
• If you are located outside the US, your data may be transferred to and processed in the United States
• We implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) for EU data subjects
• EU customers may request data residency within the European Economic Area

• Our services are designed for business use and are not intended for individuals under 18 years of age
• We do not knowingly collect personal information from children
• If we learn we have collected data from a child, we will delete it promptly

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@sollo.ai

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements
• Material changes will be communicated via email or prominent notice on our platform
• Continued use of our services after changes constitutes acceptance of the updated policy
• Previous versions of this policy are available upon request